Android RSC+ Account is LOCKED

^{Troubleshooting Locked Android RSC+ Account}

If you have an account that is displaying the message "account is locked for XXX seconds," you must perform the following steps to unlock it:

• In the customer's phone, go to SETTINGS, then APPS, then finally the RSC+ App.
• Select STORAGE, then CLEAR DATA. This will remove the RSC+ App from their device.
• When you log on to RSC+, you will only see the DEMO panel.
• Create a new account and SCAN the UID.
• Connect by entering your user code.
• Everything should function normally.
• If they are still unable to get in, try resetting their password.
• This should take care of the problem.