SHIPPING & DELIVERY POLICY

The Shipping & Delivery Policy is part of our main terms and should be read alongside our Terms and Conditions.

Please carefully review our shipping and delivery policy when purchasing our products. This policy will apply to any order you place with us.

Shipment Processing Time

All orders are processed within 1 to 3 business days after receiving your order confirmation email (please keep this email as proof of your purchase).

- Orders placed before 02:00 PM will be dispatched the same day; otherwise, they will be dispatched on the next business day.
- You will receive another notification when your order has shipped.
- We operate Monday - Friday from 10:00 AM - 08:00 PM, and Saturday from 12:00 PM - 06:00 PM.
- Orders received on Saturday will be processed on Monday, except on national holidays when our warehouse is closed.
- If we experience a high volume of orders, shipments may be delayed. In such cases, we will contact you via email or phone.
- Some orders may require additional verification before shipment. Please respond promptly to any communication from our Customer Service team.

Shipping and Delivery Options

1. Shipping Rates and Estimates

- - - - Shipping charges will be calculated and displayed at checkout.
      - Orders under $350 incur a $25 shipping fee.
      - An additional shipping charge applies to UPS products and Cat6 cables.
      - Shipping payment is collected at the time of purchase.

2. Free Shipping

- - - - We offer free standard shipping on orders over $300.

3. Local Delivery

- - - - Currently, we do not offer local delivery.

4. In-Store Pickup

- - - - In-store pickup is not available.

5. International Shipping

- - - - We do not offer international shipping. We currently ship only to New Zealand and Australia.

6. Shipping to P.O. Boxes

We do not ship orders to P.O. Boxes in Australia and New Zealand for the following reasons:

- - - - We prefer shipping directly to you to ensure secure delivery.
        
        This helps prevent damage during transit.

7. Trusted Couriers

We work with the following trusted couriers to ensure your orders are delivered safely and efficiently:

- - - - Australia Post
        
        TNT
        
        Startrack
        
        DHL
        
        Courier Please

Additional Information

1. Subject to Stock Availability

- - - We strive to maintain accurate stock counts on our website, but sometimes items may be out of stock.
    - If an item is unavailable, we will contact you to offer either a refund or a restocking option.

2. Delivery Time Exceeded

- - - If your delivery exceeds the estimated time, please contact us so we can investigate the delay.

3. Change of Delivery Address

- - - You may change the delivery address before the order has been dispatched.

4. Damages

- - - Alarm Expert is not liable for products lost or damaged during shipping.
    - If you receive a damaged order, contact the shipment carrier to file a claim.
    - Retain all packaging materials and damaged goods before filing a claim.

5. Insurance

- - - Parcels are insured for loss and damage up to the courier’s stated value.

6. Duties & Taxes

A. Sales Tax

- - - - Sales tax is already included in product prices displayed on our website.

B. Import Duties & Taxes

- - - - Import duties and taxes for international shipments may apply upon arrival.
        
        If you refuse to pay these charges, the goods will be returned to Alarm Expert at your expense.
        
        You will receive a refund for the goods (minus return shipping costs), but the initial shipping cost will not be refunded.

7. Pricing

- - - All transactions are processed in Australian Dollars (AUD).
    - Prices include GST.

8. Questions About Returns?

- - - For returns, please review our Return & Exchange Policy.

Contact Us

If you have any further questions, feel free to reach out:

- Email: admin@alarmexpert.com.au
- Visit our Contact Page on our website